Frequently Asked Questions (FAQs)

Welcome to the TAKEKO LEATHER FAQ page. Below, we’ve compiled answers to the questions we receive most frequently regarding our premium leather products, manufacturing, shipping, and custom orders.

If you can't find the answer you're looking for, please don't hesitate to reach out to our team directly at info@takekoleather.com.

📦 General & Product Inquiries

Are your products made from genuine leather?

Yes, absolutely. Every item manufactured by TAKEKO LEATHER is crafted from 100% genuine, premium leather, top-grain leather, or authentic, ethically sourced natural cowhides. We do not use faux leather, synthetic polyurethane (PU), or bonded leather.

Why does my leather item or cowhide rug look slightly different from the website picture?

Because we work with completely natural materials, every single piece of leather and genuine cowhide possesses its own unique character. Minor variations in texture, natural markings, scars, and color tones are not defects—they are the hallmarks of authentic, premium leather and ensure your item is one-of-a-kind.

Where are your products manufactured?

All of our products are proudly manufactured at our production facility in Sialkot, Pakistan—a city globally celebrated for its rich, centuries-old heritage of premium leather craftsmanship.

📏 Sizing & Custom Orders

How do I choose the correct size for Top Hats and Cowboy Hats?

To get the perfect fit, use a soft, flexible measuring tape wrapped around your head, positioned about 1 cm above your ears and across the middle of your forehead. Compare your measurement in inches or centimeters to our official Size Guide on the product page. If you fall exactly between two sizes, we generally recommend choosing the larger size.

Do you offer custom sizing for Leather Chaps and Belts?

Yes. Because we are direct manufacturers, we can accommodate specific sizing requests for apparel items like leather chaps and belts to ensure a perfect fit. For custom measurement requests, please email us at info@takekoleather.com right after placing your order.

Can I place a bulk wholesale or custom B2B order?

Yes, we are a fully equipped manufacturing and export company. We regularly partner with e-commerce brands, retail stores, and wholesale distributors worldwide. We can produce custom designs, apply your brand logos, and handle high-volume runs for hats, bags, apparel, and rugs. Please contact us via email to discuss Minimum Order Quantities (MOQs) and custom manufacturing quotes.

✈️ Shipping & Delivery

Do you ship internationally?

Yes, we ship our entire collection worldwide, including to the United States, United Kingdom, Europe, Canada, Australia, and the Gulf region.

How long will it take to receive my order?

• Processing Time: Standard catalog items are typically dispatched within 3 to 5 business days. Custom-made hats, specific leather chaps, or bespoke orders may take 7 to 14 business days to handcraft before shipping.

• Transit Time: We use premium global couriers (such as DHL, FedEx, or UPS). Once dispatched, delivery usually takes 5 to 9 business days, depending on your global location.

Will I have to pay customs duties and import taxes?

International shipments may be subject to import duties, taxes, and customs fees levied by your destination country. These charges are determined by your local customs office and are the sole responsibility of the buyer.

💳 Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure standard online payment gateways integrated into our storefront.

Is my payment information secure?

Completely. Our website utilizes industry-standard Secure Sockets Layer (SSL) encryption to protect your data. Your credit card information is processed directly through encrypted payment gateways and is never stored on our servers.

🔄 Returns & Cancellations

What is your return policy?

We offer a 14-day return policy for all unused, unwashed standard catalog items in their original packaging. Please note that the buyer is responsible for all return courier and shipping charges. For complete details, please review our official Return Policy page.

Can I return a custom-made item or a bulk wholesale order?

Because custom-ordered items and bulk production runs are manufactured strictly to your unique specifications, they are final sale and cannot be returned or exchanged unless there is a verified manufacturing defect.

Can I cancel or change my order?

If you need to change or cancel your order, please email us within 24 hours of placement. Once an item has entered production or has been handed over to the courier, we can no longer make modifications or cancel the shipment.