Shipping Policy

Shipping Policy — TAKEKO LEATHER

At TAKEKO LEATHER, every item—from our structured top hats and handcrafted cowboy hats to our genuine leather jackets, chaps, caps, and cowhide rugs—is carefully prepared to ensure it reaches you in top condition.

1. Order Processing & Handling Time

  • Handling Time: All orders require 5 to 7 business days (Monday through Friday, excluding public holidays) to process, inspect, package, and prepare for shipment.

  • Custom, hand-finished, or natural hide items undergo a quality check prior to dispatch.

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

2. Shipping Rates & Delivery Time We are pleased to offer Free Standard Shipping on all orders across our entire product line.

  • Transit Time: 10 to 13 business days after the handling period is complete.

  • Total Estimated Time: 15 to 20 business days from order placement to delivery.

Note: Delivery times are estimates and start from the date of dispatch, not the date of order. Remote or rural locations may take slightly longer.

3. Order Tracking Once your package is in the hands of the shipping carrier, you will receive an email containing tracking details and a link to monitor your shipment in real time. Please allow 24–48 hours for tracking links to update after receiving your notification.

4. Shipping Address Changes & PO Boxes

  • Address Corrections: Please double-check your shipping details at checkout. Address updates can only be requested within 12 hours of placing your order by emailing info@takekoleather.com.

  • PO Boxes & APO/FPO: Due to the physical dimensions of cowhide rugs, cowboy hats, and tailored leather jackets, we require a physical street address for delivery. We cannot ship bulky items to PO Boxes.

5. Customs, Duties & Taxes (International Orders)

  • All prices shown on our store exclude international customs fees, tariffs, or import taxes.

  • If your destination country levies duties or customs fees, these are the sole responsibility of the customer upon arrival.

6. Damaged, Lost, or Delayed Packages

  • Damaged in Transit: If your item arrives damaged (e.g., crushed hat frames, damaged leather), take photo evidence immediately and contact us within 48 hours of delivery at info@takekoleather.com.

  • Lost Shipments: If your tracking number shows no movement for more than 7 business days past the estimated timeframe, please contact our team so we can initiate an investigation with the carrier.

7. Contact Us If you have any questions about your order or our shipping policy, reach out to us at:

  • Email: info@takekoleather.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)